Contact Us
Have a question, issue, or feedback? We're here to help. Reach out to our support team and we'll get back to you as soon as possible.
Email Support
How to Cancel Your Subscription
OurWeek subscriptions are managed through your Apple ID. To cancel your subscription, follow these steps:
Step 1: Open the Settings app on your iPhone or iPad.
Step 2: Tap your name at the top to access your Apple ID.
Step 3: Tap Subscriptions.
Step 4: Find and tap OurWeek in your list of subscriptions.
Step 5: Tap Cancel Subscription and confirm.
Your subscription will remain active until the end of your current billing period. After cancellation, you will not be charged again, but you will lose access to premium features when the period ends.
For refund requests, please visit reportaproblem.apple.com or contact Apple Support directly, as all payments are processed through the App Store.
About OurWeek
OurWeek is a mobile application designed to help families create and manage communal events. Coordinate schedules, share activities, and keep everyone in sync with an easy-to-use shared calendar.
OurWeek offers both free and premium features. Premium subscriptions unlock additional functionality and are billed through the Apple App Store.
Your Privacy & Our Terms
We're committed to protecting your privacy and being transparent about how we operate. Here's a quick summary:
- We don't sell your data. Your personal information is never sold to third parties.
- We don't track you across apps. We don't use cross-app tracking for advertising.
- Minimal data collection. We only collect what's necessary to provide and improve the App.
- You're in control. You can request access to, correction of, or deletion of your data at any time.
- Secure by design. We use encryption and industry-standard security practices to protect your information.
For full details, please review our legal documents:
Frequently Asked Questions
How do I restore my purchase?
Open OurWeek, go to Settings, and tap "Restore Purchases." This will restore any active subscriptions linked to your Apple ID.
I was charged but don't have premium access. What do I do?
First, try restoring your purchase (see above). If that doesn't work, contact us at dealsafeapp@gmail.com with your Apple ID email and we'll help resolve the issue.
How do I delete my account?
You can delete your account from within the App's settings, or by emailing us at dealsafeapp@gmail.com with the subject line "Account Deletion Request."